Frequently Asked Questions

Office & Reception:

8:00am – 5:00pm

Due to staffing, you will receive the best service between 8:00am and 4:00pm.

Service Workshop:

7:00am – 3:00pm

The workshop closes to the public at 3:00pm. If you arrive after this time, our office team will assist where possible or arrange a follow-up for the next business day.

Warehouse – Receiving & Dispatch:

7:30am – 2:30pm

No supplier deliveries outside of these hours.

For products with 20 units or less in-stock, the stock quantity is displayed on the website product page, in the top right-hand corner of the product image.

For products with more than 20 units, the amount is not displayed on our website. To confirm product availability, we recommend contacting customer service at (07) 3326 6711 or email sales@hanleys.com.au — we’re happy to help!

We want our customers to be happy with their solutions, and we pride ourselves on getting it right the first time, so please reach out to our dedicated customer service team with any product questions or cleaning problems you’re facing. To help you choose the right product, we're happy to assist with samples. Simply contact us at sales@hanleys.com.au, and we’ll review sample requests on a case-by-case basis.

Pickup Orders:

During business hours, pickup orders are processed and ready for collection within 2 hours.

Brisbane Metro Deliveries:

Typically delivered within 1–4 business days, depending on our delivery runs.

Outer Suburbs, Regional & Interstate Deliveries:

We utilise a network of external transport providers to deliver to outer suburbs, regional areas and interstate, these include BB Freight, Australia Post, Team Global Express, Followmont and Mainfreight. Please allow a few extra days on top of our Brisbane Metro Deliveries timeframe to account for freight quotes, pickup and transit.

For an up-to-date delivery estimate, contact customer service at (07) 3326 6711 or sales@hanleys.com.au.

Your goods will be dispatched once the order has been picked and packed.

If your order includes backorder item/s, we can either hold it and 'send complete' OR dispatch the stocked item/s first, followed by the backorder item/s (once received). We will typically contact you prior to dispatch to confirm which option you'd prefer.

Goods are dispatched from our warehouse located at Virginia, QLD. We operate our own fleet of delivery vehicles servicing Brisbane’s Northside, Southside, and City suburbs. Refer to the above pickup and delivery timeframes for more information.

Once your order is invoiced, our system automatically sends the invoice to the email address we have on file. This means your order has been packed and is now moving into the dispatch stage. You can trust delivery will be made in the following days.

We understand not every purchase is a perfect fit for your needs, and we encourage customers to reach out with enquiries or concerns they have regarding their purchases; however, change of mind returns are evaluated on a case-by-case basis. Change of mind refund or exchange will depend on timely communication (within 7 days from date of purchase) and the product being in resalable condition. For our full Terms and Conditions, please visit this page.

If you already buy in-store, or via phone/email, you might have a trading account. We just need to activate your web access to ensure your customer data and any customer-specific pricing pull across. Complete this form or contact us (07) 3326 6711 to request account access.

Once we have enabled your web access, you will receive an email to the allocated email address. If you don’t see it, please check your junk/spam first, then get in contact with us. Please follow the prompts in that email to set a password and finish the account activation process.

Once signed in, you can Quick Order, create Requisition Lists and Pay on Account. If you’re unsure how to set up a Requisition List, our team would be more than happy to create one for you based on previous purchases - just give us a call on the number above.

Hanleys distributes to a wide range of reseller customers throughout Queensland. If you see opportunity to sell Hanleys products through your business, please contact our Director, Lyndal Barnes via lyndalb@hanleys.com.au. 

We strive to keep safety data sheets (SDS) accessible and up-to-date for our customers. To find the SDS for a given product, visit the product page, then click on the downloads tab to find the SDS and Product Information Sheet (PIS). If an SDS appears to be incorrect or expired, please give us a call on (07) 3326 6711 or email us at sales@hanleys.com.

Please note: SDS's expire 5 years from date of issue.

Yes, machines can be dropped off to our Service Workshop for repair, Monday to Friday 7:00am-3:00pm.

Most repairs are completed from our Service Workshop at Virginia, and machines must be left at Hanleys for the duration of repair. Turnaround times may vary depending on parts availability and technician workload. If delays are expected due to unavailable parts, we’ll contact you with an update.

We have two mobile Service Technicians who are able to come to you to complete on-site repairs. Simply call us (07) 3326 6711 to request an on-site service or repair.

For all servicing, we highly recommend calling ahead with your machine’s make and model to confirm we can service it and to receive a timeframe for repair.

We charge a quote fee upfront for all machine repairs. This covers an assessment by our technicians to determine the issue and provide an estimate. If you proceed with the repair, the quote fee is deducted from the total cost of repair.

Final repair costs will depend on the machine’s repairability, as well as the parts and labour required.

Quote fees:

• Vacuum Cleaners (including backpacks): $89.92
• Polishers / Compact Scrubbers / Domestic Pressure Washers: $89.92
• Carpet Extractors / Commercial Pressure Washers: $119.90

For all servicing, we highly recommend calling ahead with your machine’s make and model to confirm we can service it and to receive a timeframe for repair.

We cannot repair the Gerni Classic range of pressure washers as parts are no longer available for this range, along with some other Gerni pressure washers.

If you're unsure what model your Gerni is, we highly recommend calling ahead to confirm we can service it and to receive a timeframe for repair.

Yes, we sell 18V and 40V Makita® batteries. Please check which battery your machine requires before purchase as these two products are not interchangeable.

• Makita® 18V Li-Ion Battery
• Makita® 40V Li-Ion Battery

If you have any questions about Makita® machines or accessories, please reach out to our Service team via email workshop@hanleys.com.au or via phone (07) 3326 6711.